Managed IT Support
Your IT Advocate
Managed IT Support
Your IT Advocate
Whatever need you have, be confident that we’ll find a solution that works for you.
We Understand Nonprofits
As a nonprofit, Filament understands the constraints, requirements and demands you face every day. We work hard to accommodate budget-conscious organizations by finding creative solutions to solve your issues. We regularly seek out nonprofit-specific discounts and implement free resources whenever possible.
We Foster Sustainability
At our core, we go beyond traditional customer service—we embody customer care. We seek to understand your technological landscape, the unique requirements of your nonprofit and the expertise level of your team. We want you to feel confident your technology infrastructure is set up to support your future needs.
Managed Services
Filament Essential Services is your trusted provider for comprehensive managed services and tech support. Our dedicated team ensures seamless operations and maximum productivity.
We cover everything from workstations and networks to software and productivity applications. With a strong commitment to customer satisfaction, we swiftly resolve technical challenges, minimizing downtime and optimizing your IT infrastructure—all at a flat rate per network user, tailored to your system’s complexity, ensuring dependable support without hidden costs.
Remote Service Desk and Tech Support
Our expert team provides full-service technical support with a focus on issue resolution and knowledge transfer to empower your staff.
On-Site Support
In case of hardware failure that cannot be addressed remotely, we will dispatch an analyst or engineer for swift problem resolution.
Software Installation and Management
Filament simplifies the process by assisting with installation, license tracking and software procurement at the best prices.
Employee Technology Assistance
From new hire setups to employee terminations, we ensure smooth transitions, clean PCs, accurate software licensing and secure data access.
Network and User Administration
We handle Google Workspace and Microsoft 365 setup, troubleshooting and maintenance, including common applications such as Outlook, Teams and Sharepoint.
Security Patch Management
Proactively safeguard your system with regular updates and configure automatic updates for minimal disruptions.
Anti-Virus and Malware Protection
Maintain and monitor protection for workstations and servers using your existing anti-virus platform.
Backup Services
Ensure data availability with monitoring, modern backup setup and data recovery assistance.
Vendor Software Support
Let us be your liaison with software vendors for all technical discussions and support needs.
Hardware Support
Receive free technical services planning, budget assistance, and guidance on hardware and software needs.
Infrastructure and Hardware Planning
Create a long-term technical expenditure plan, including hardware rotations, upgrades, and annual budgeting assistance for your organization’s success.
Additional Partnership Models
On-Demand Service Desk
Our pay-as-you-go option allows you to purchase support in blocks of time. This easy, convenient, and cost-effective solution covers most essential services that are handled by our Level 1 support personnel.
Project-Based Agreements
If you a have specific technology need, our project-based agreement is tailored to complete nearly any technology project. We will help you define the scope of the project, define an agreeable budget then work closely with you to deliver reliable and efficient solutions.
We can also set up a contract to handle a specific set of services:
- Multi-factor authentication assessment and implementation
- Next generation threat detection/protection implementation
- Wireless network design and implementation
- Data security auditing and design
- Remote work solutions
- Email security assessment and improvement
Being a nonprofit organization themselves, Filament is very much in tune with our needs and budgetary constraints. Their staff is always professional, responsive, efficient and are quick to find solutions and resolve issues, large or small. They’re the perfect partner for us.
Been There. Solved It.
The Filament Managed IT Services team of 14 is led by Tracy French, VP of Technology Services, who has served the organization for 30 years. In the course of serving our own organization and affiliates, the team supports 250+ workstations, maintains multiple networks and handles annual FISMA audits.
Our team holds the following credentials: Certified Network Technician; CompTIA A+ Certification; CompTIA Network + Certification; Microsoft Certified System Administrator; Microsoft Certified Professional; Microsoft Planning, Deploying and Managing System Center Configuration; Microsoft Managing Windows Environments with Group Policy; Interconnecting Cisco Networking Devices Certification; and VMWare Virtualization Expert
Let Us Help
Reach out and tell us about your pain points — we’ll get back to you with solutions.